Refund policy
We value your satisfaction and aim to make every purchase a positive experience. If you have any questions or need assistance with a return or refund, please feel free to reach out to us at support@thetoothclaw.com. Our team is here to help!
1. Return Eligibility
- Return Window: Items are eligible for return within 30 days of the purchase date. Unfortunately, items returned after this period are not eligible for a refund.
- Condition of Items: To qualify for a full refund, items must be returned in their original, undamaged condition.
2. Damaged Items
- Reporting Damage: If your item arrives damaged, please notify us within 7 days of delivery by contacting us at support@thetoothclaw.com with a description and photo of the damage.
- Refund for Damaged Items: For items reported damaged within this period, we will issue a full refund and you will not be required to return the item.
3. Return Shipping
- Shipping Costs: Customers are responsible for all return shipping costs. A prepaid shipping label will not be provided.
- Return Address: Please mail all eligible returns to:
4. Refund Process
- Refund Issuance: Refunds are processed once we have received and inspected the returned item. Please allow up to 10 business days for the refund to be issued back to your original payment method.
- Confirmation: Once your refund is processed, we will notify you via email.
5. Contact Us
If you have any questions about our return and refund policy, please reach out to our customer service team at support@thetoothclaw.com. We are here to ensure a smooth and satisfying experience!